1. Introduction
Welcome to Footwear UK! We aim to provide a smooth and reliable shipping experience for all our customers across the UK. This policy outlines our shipping methods, delivery timeframes, and related details.
By placing an order with us at FootwearUK.store, you agree to the terms in this Shipping Policy.
2. Shipping Locations
We currently ship across the United Kingdom. Unfortunately, we do not offer international shipping at this time.
3. Processing Time
- Orders are typically processed within 1-2 business days (Monday–Friday, excluding public holidays).
- Once your order is dispatched, you will receive a confirmation email with tracking details.
4. Delivery Time & Costs
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 2-5 Business Days | £0.00 |
| Express Shipping | 1-2 Business Days | £0.00 |
| Free Shipping | Orders Over £XX | £0.00 |
(Exact shipping costs will be displayed at checkout based on your location and selected method.)
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number and a link to track your parcel. If you do not receive this, please check your spam folder or contact us at info@footwearuk.store.
6. Missed or Delayed Deliveries
If your order has not arrived within the estimated timeframe, please:
✔ Check the tracking details provided.
✔ Contact the shipping carrier for updates.
✔ Reach out to us if further assistance is needed.
We are not responsible for delays caused by factors beyond our control (e.g., bad weather, courier delays, strikes, or incorrect addresses).
7. Incorrect Address & Undeliverable Packages
- Ensure that your shipping address is correct before completing your order.
- If a package is returned due to an incorrect address, additional charges may apply for re-delivery.
8. Lost or Stolen Packages
Once an order is marked delivered, Footwear UK is not responsible for lost or stolen packages. However, we will assist you in contacting the courier for further investigation.
9. Damaged or Missing Items
If your order arrives damaged or with missing items, please:
📸 Take clear photos of the damaged package.
📧 Email us at info@footwearuk.store within 48 hours of delivery.
We will arrange a replacement or refund based on the situation.
10. Contact Us
For any shipping-related queries, feel free to reach out:
📧 Email: info@footwearuk.store
📞 Phone: 07460738112
We appreciate your trust in Footwear UK and look forward to serving you!