1. Introduction
At Footwear UK, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy to ensure a smooth experience.
By purchasing from FootwearUK.store, you agree to the terms outlined in this policy.
2. Return Eligibility
We accept returns under the following conditions:
✔ Items must be unused, unworn, and in their original packaging.
✔ Returns must be initiated within 14 days of receiving your order.
✔ Items must include all tags, accessories, and original boxes.
✔ Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items:
❌ Used, damaged, or worn shoes.
❌ Items without original packaging or missing accessories.
❌ Final sale or clearance items.
❌ Gift cards.
3. How to Initiate a Return
To request a return, please follow these steps:
- Contact Us – Email info@footwearuk.store with your order number and reason for return.
- Receive Instructions – Our team will provide you with the return address and further instructions.
- Ship the Item – Pack the item securely and return it using a trackable shipping service. The customer is responsible for return shipping costs.
- Inspection & Refund – Once we receive and inspect your return, we will process your refund or exchange.
4. Refund Policy
- Refund Processing Time: Refunds are processed within 5-7 business days after we receive your return.
- Refund Method: The refund will be issued to your original payment method.
- Shipping Costs: Original shipping charges are non-refundable, except in cases of damaged or incorrect items.
5. Exchanges
We offer exchanges for size or style changes, subject to stock availability. If the requested item is unavailable, we will issue a refund instead.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product. We will arrange a replacement or refund at no extra cost to you.
7. Late or Missing Refunds
If you haven’t received your refund yet:
✔ Check your bank account again.
✔ Contact your payment provider (some banks take a few days to process refunds).
✔ If you still haven’t received it after 7 business days, email us at info@footwearuk.store.
8. Contact Us
If you have any questions regarding returns and refunds, feel free to contact us:
📧 Email: info@footwearuk.store
📞 Phone: 07460738112
We appreciate your business and look forward to ensuring you have the best shopping experience with Footwear UK!