Frequently Asked Questions (FAQs)
1. What types of shoes do you sell?
We offer a wide range of men’s and women’s footwear, including sneakers, boots, formal shoes, sandals, and more. Our collection is regularly updated to bring you the latest trends.
2. Do you have a physical store?
No, we are an online-only store based in the UK. This allows us to offer competitive prices and deliver shoes straight to your doorstep.
3. How can I place an order?
Simply browse our website, select your favorite shoes, choose the right size, and proceed to checkout. We’ll handle the rest!
4. What payment methods do you accept?
We accept all major debit/credit cards and secure online payment methods, ensuring a safe and smooth shopping experience.
5. Do you offer free shipping?
We offer fast and affordable shipping across the UK. Free shipping may be available for orders over a certain amount – check our latest offers for details.
6. How long will it take to receive my order?
Delivery times vary depending on your location, but we aim to dispatch orders within 1-2 business days. Standard UK shipping usually takes 2-5 working days.
7. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking link via email so you can monitor your package’s journey.
8. What is your return and exchange policy?
If you’re not satisfied with your purchase, you can return or exchange it within 14 days of delivery. Items must be unused, in original packaging, and meet our return policy conditions.
9. How do I initiate a return?
To start a return, contact us at info@footwearuk.store with your order details. Our team will guide you through the return process.
10. Do you offer size exchanges?
Yes, if your shoes don’t fit, you can exchange them for a different size (subject to stock availability).
11. What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience! Please contact us within 48 hours of receiving your order, and we’ll arrange a replacement or refund.
12. How can I contact customer support?
You can reach us via:
📧 Email: info@footwearuk.store
📞 Phone: 07460738112